This program has been approved for 6.25 CPD Hours

- APRIL 17TH, 2017


11:30 am – 12:15 am


CEO's across the globe are grappling with challenging issues such as changing regulations, customer requirements, and talent demands of the workforce. Now, more than ever, HR has a role in supporting organizations in achieving business objectives. In times of uncertainty, business leaders need to make sound and rapid decisions – decisions that can be more easily made with the help of evidence-based metrics. With the right data in hand, leaders can refocus the effectiveness of human capital across their organizations, ensuring the right people with the right skills are working as productively as possible. Such analytics can also help leaders identify shifting priorities, reassess outputs and reposition their people accordingly.

In this session, we will discuss how organizations are using evidence to bridge the gap between short-term operational and long-term strategic workforce issues, and open doors to new people strategies that impact bottom lines. Susanne DiCocco will explain how evidence-based people management can become a critical part of your business. Using examples of early adopters, the connections between HR and business KPI's will be discussed and attendees will be taught the new processes and people strategies that can help businesses during challenging times.

Susanne DiCocco - Partner, People & Change Services, KPMG in Canada

Julie Kothlow - Director, Strategy & Operations, People & Change Services, KPMG in Canada

Using Technology to Improve Employee Engagement and Drive Business Decisions

Employee engagement as a driver of business success is gaining greater focus as organizations look to technology to remove the barriers that negatively impact engagement and ultimately business results. Calgary Co-operative Association Limited understands this well as workforce management technology has helped address their challenges and stay competitive in a retail market facing increasing competition, high employee labour costs, and the need to consistently deliver a positive customer experience. In this moderated session, speakers will discuss:

  • The factors that drive down engagement and impact business productivity
  • Various approaches used to gain stakeholder buy-in and support to proposed changes
  • How technology is driving greater efficiencies and overall business performance
  • Future direction and considerations

Bart Willmore - VP, Human Resources, Calgary Co-operative Association Limited

Shawn Jacks - Retail Scheduling & Operations Communications Director, Calgary Co-operative Association Limited

Joyce Maroney - Director, Workforce Institute at Kronos Incorporated