HRLS-West-Speaker Joyce-Maroney

Joyce Maroney

Senior Director, Customer Experience & Services Marketing, Kronos Incorporated

Joyce Maroney is the senior director of customer experience and services marketing at Kronos, where she is responsible for marketing strategy and programs for Kronos services, customer experience and customer advocacy programs. Maroney is also the founder and managing director of The Workforce Institute at Kronos.

She blogs at www.workforceinstitute.org and is a regular contributor to the Huffington Post. She serves as a spokesperson for Kronos and has been quoted frequently in the media on a variety of topics impacting the workforce with comments appearing in, among others, The Boston Globe, Boston Herald, Boston Business Journal, Chicago Tribune, Chicago Sun-Times, Fast Company, Human Resource Executive, SHRM online, Workspan, Forbes, Bloomberg BusinessWeek and on The Wall Street Journal Radio Report. She has published three management anthologies, Creating the Workforce – and Results – You Seek, and Elements of Successful Organizations, and It's All About Bob/bie – Strategies for Winning With Your Employees.

Prior to joining Kronos in 2006, Maroney served as vice president of services, products and recruitment outsourcing at BrassRing and has held management positions in marketing, sales, and operations for companies such as Lotus/IBM, Software AG, and Wang Laboratories. She holds a master's degree in business administration from Boston University Graduate School of Management, and a bachelor's degree in biology from Middlebury College.

Maroney has served on the Board of Directors for the Association of Employment Professionals, the Childrens' Trust Fund of Massachusetts and Girls Inc. of Lynn. She served on the Advisory and Finance Committee for the Town of Nahant for 6 years and chaired that committee for 3 years. Her public service awards include Citizen of the Year in Nahant in 2012 and a Girl Scouts Leading Woman award in 2014.